FAQ

It’s simple! Just follow a few steps:

1. Add the product to your cart
   You can select a ready-made product from our offer and add it to your cart, or use the table configurator to customize all components according to your needs. After composing your ideal set, also add it to the cart.
2. Check your cart
   Ensure that all selected products in the correct configurations are in your cart.
3. Proceed to order
   Click „Proceed to order” to finalize your purchase.
4. Fill out the form and pay for your order
   Provide your details in the order form, then complete payment to finish the process.

Done! Your order will be processed, and you will soon receive a confirmation from us.

In our store, we offer secure online payments.

Go to your chosen table. Remember that the initial selection also matters — you can choose between a standard or wooden table finish. After selecting a specific table, you can edit its elements by clicking on an option tile; a panel with the available choices will open. Once you have configured the entire table, check the summary shown alongside the options. If everything is correct, set the quantity and add it to your cart.

If you do not remember your password, click „Log in”, then „Forgot password?” below the login form. Enter the email address linked to your account and a password-reset link will be sent to it.

Log in to your account, go to „My Account” → „Account Details”. In the „Change password” section, enter your current password and your new password (letters, numbers, and special characters are recommended), then confirm the change.

Click „Log in” in the menu. Enter your email address and password, then confirm. Check „Remember me” to stay logged in on future visits.

Custom-made tables are not eligible for return. Tables available from stock, if not personalized, are eligible for return in accordance with regulations.

Typically 4-6 weeks for custom-made tables; however, this timeframe is approximate and may change depending on the current order volume.

This is only possible before production begins. Once production has started, the payment is non-refundable.

Yes, we also have tables available immediately. Please contact us for information on current stock availability.

Yes, personal pickup is possible by prior arrangement.

We send each graphic design for approval by email. Please check the details carefully before confirming.

Yes, we always strive to help, even after the 2-year warranty period has ended.

The product must be unpacked in the presence of the courier or driver, and a damage report must be filed to enable a claim.

No — the client is responsible for providing correct dimensions and order details.

Our offer includes, among others, roulette wheels, chip trays, table bases and legs, and other casino gaming accessories.

Please contact us by email or phone using the details above — we will be happy to advise you.